Overview

About These Terms

This website is operated by ECCO. Throughout the site, the terms “we,” “us,” and “our” refer to ECCO. These Terms of Service apply to all visitors, customers, account holders, and anyone else who accesses or uses the website.

Please read these terms carefully before using the site or placing an order. If you do not agree with these terms, you should not use the website or complete a purchase.

Agreement

Acceptance of Terms

By visiting the website, creating an account, placing an order, contacting customer support, or otherwise using our services, you agree to be bound by these Terms of Service.

We may update or change these terms from time to time. Continued use of the website after updates are posted means you accept the revised terms.

Store Use

Online Store Terms

You may use this website only for lawful shopping, browsing, and account-related purposes. You agree not to use the site in a way that interferes with its security, availability, performance, or normal operation.

• You must provide accurate and current information when placing an order or creating an account.
• You may not use the website for fraudulent, harmful, abusive, or unauthorized activity.
• You may not attempt to access restricted areas, systems, data, or customer information.
• You may not copy, scrape, disrupt, or misuse the website or its content.

Products

Product Information

We aim to present product information, descriptions, images, sizes, colors, and availability as clearly as possible. However, product details may vary by style, screen display, production batch, or availability.

Product images are provided for general reference. Colors, textures, and proportions may appear differently depending on your device or display settings.

We may update, change, discontinue, or limit products at any time without prior notice.

Pricing

Pricing and Availability

Product prices, promotions, discounts, and availability may change without notice. We reserve the right to correct pricing errors, product errors, or availability issues at any time, including after an order has been submitted.

If an error affects your order, we may contact you with updated information, cancel the affected item, or cancel the order where appropriate.

We do not guarantee that all products shown on the website will remain available at the time your order is reviewed or processed.

Checkout

Orders and Payment

When you place an order, you agree that the information you provide is complete, accurate, and authorized for use. You also agree to pay all charges shown at checkout for the items you purchase.

• Orders may be reviewed before acceptance or shipment.
• We may cancel or refuse an order if information appears inaccurate, incomplete, unauthorized, or suspicious.
• Payment must be successfully authorized before an order can be processed.
• Order confirmation does not guarantee final acceptance if an error, payment issue, or availability issue is identified.

Delivery

Shipping Reference

Returns

Return Reference

Accounts

Account Information

If account features are available, you are responsible for keeping your login details confidential and for all activity under your account.

You agree to provide accurate account, billing, shipping, and contact information. If your information changes, you are responsible for updating it or contacting customer support before an order is processed.

We may suspend, restrict, or close account access if we believe the account is being misused or used in violation of these terms.

Restrictions

Prohibited Uses

You agree not to use the website, products, services, or content for any prohibited or unlawful purpose.

• Violating any applicable law, regulation, or third-party right.
• Submitting false, misleading, fraudulent, or unauthorized information.
• Uploading or transmitting harmful code, malware, spam, or disruptive content.
• Attempting to bypass security features, payment controls, or access restrictions.
• Collecting, scraping, or misusing website content, customer information, or system data.
• Interfering with the operation, performance, or security of the website.
• Using the website to harass, abuse, defame, threaten, or harm others.

Content Rights

Intellectual Property

The website design, text, images, graphics, logos, product content, layout, and other materials made available on the site are owned by ECCO or used with permission, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or exploit any website content without prior written permission, except as allowed for personal shopping and normal website use.

External Sites

Third-Party Links

The website may include links to third-party websites, payment services, apps, tools, or resources. These third-party services are provided for convenience and may be operated by separate providers.

We are not responsible for third-party websites, policies, content, security, availability, products, or services. You should review the terms and policies of any third-party site before using it.

Disclaimer

Website and Service Disclaimer

The website and its content are provided on an “as available” basis. We work to keep the website accurate and accessible, but we do not promise that the site will always be uninterrupted, error-free, secure, or current.

Product information, pricing, availability, and website content may be updated or corrected at any time. We do not guarantee that all errors will be corrected immediately or that all content will always be complete.

Responsibility

Limitation of Liability

To the fullest extent permitted by applicable law, ECCO will not be liable for indirect, incidental, special, consequential, or punitive damages related to your use of the website, products, services, or inability to use the website.

This includes, but is not limited to, damages related to website errors, interruptions, delays, data loss, unauthorized access, order issues, product availability, or reliance on website content.

Nothing in these terms is intended to limit rights that cannot be limited under applicable consumer protection laws.

Updates

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, store policies, or operating needs.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted means you accept the updated terms.

Contact

Contact Information

If you have questions about these Terms of Service, store policies, orders, shipping, returns, or account information, please contact ECCO customer support.

Contact: https://group.ecco.com/en/

Please include your name, order number if applicable, and a clear description of your question so we can review your request.