Shipping Information
Shipping Policy
ECCO offers Free Worldwide Shipping on every order. This page explains processing times, estimated delivery, tracking updates, shipping destinations, customs coverage, and what to do if a package is delayed, lost, damaged, or shipped to the wrong address.
At a Glance
Shipping Summary
We work to prepare and ship orders as quickly as possible while keeping the checkout experience simple and transparent.
Shipping Service
Free Worldwide Shipping
Order Processing
1–3 days
Estimated Delivery
2–5 days
Tracking Updates
1–3 days after shipment
Processing
Order Processing Time
After your order is placed, please allow 1–3 days for order processing. Processing includes order review, item preparation, packaging, and shipment handoff.
Processing time is separate from delivery time. Orders placed during weekends, holidays, or high-volume periods may begin processing on the next available business day.
Delivery
Estimated Delivery Time
Estimated delivery time is 2–5 days after the order has been processed and shipped.
Delivery times may vary depending on destination, local delivery conditions, customs clearance when applicable, weather, holidays, and other circumstances outside normal transit flow.
Important Delivery Note
The delivery window is an estimate and does not create a delivery guarantee. If your package appears delayed, please contact us so we can review the shipment information available.
Destinations & Rates
Shipping Destinations and Costs
ECCO ships worldwide with Free Worldwide Shipping.
Shipping rates are simple: $0 worldwide. No minimum order amount is required for free shipping unless otherwise stated on a specific promotion or checkout notice.
If an order cannot be shipped to a specific location due to delivery restrictions or address issues, we will contact you using the email address provided at checkout.
Tracking
Tracking Your Order
Once your order ships, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the tracking system.
If your tracking number does not show movement right away, please allow time for the shipping system to update. If there is still no update after the expected tracking update window, contact us for assistance.
- Check that the tracking number was entered correctly.
- Allow 1–3 days after shipment for tracking updates to appear.
- Review your email inbox and spam folder for shipping notifications.
- Contact us if the tracking status appears incorrect or has not updated for several days.
Address Issues
Wrong or Incomplete Address
Please review your shipping address carefully before placing your order. A missing apartment number, incorrect postal code, wrong street name, or outdated delivery address may cause delays or failed delivery.
If you notice an address mistake, contact us as soon as possible at [email protected]. We will try to review your request before the order ships, but address changes may not be possible once processing or shipment has started.
If a package is returned or delayed because of an incorrect or incomplete address, contact us so we can review the situation and help determine the next available step.
Customs & Taxes
Customs Duties, Import Taxes, and Fees
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service.
If such fees occur, they will be covered by us. Customers are not required to pay separate customs duties, import taxes, brokerage fees, or other government charges for orders shipped under our Free Worldwide Shipping service.
If you receive a customs, tax, brokerage, or government-fee notice related to your order, please contact us before making any payment and include a copy or screenshot of the notice.
Package Support
Lost, Delayed, or Damaged Packages
Delayed Packages
If your package is delayed beyond the estimated delivery window, please check the tracking information first. If tracking has not updated or the delivery status is unclear, contact us for help.
Lost Packages
If your package appears lost, email us with your order number, tracking number, and shipping address. We will review the available shipment information and help you with the next steps.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible. Include your order number, a short description of the issue, and clear photos of the package and item condition.
- Order number
- Tracking number, if available
- Full shipping address used at checkout
- Photos of damage, if applicable
- A brief description of the issue
Need Help?
Contact Us
For shipping questions, order tracking help, delivery concerns, address issues, customs questions, or package support, please contact ECCO customer service.
Email: [email protected]
To help us respond faster, include your order number, the email address used at checkout, your shipping address, and a brief description of your question.
