Customer Support
Contact ECCO
We are here to help with orders, shipping, returns, exchanges, product questions, and account support. Send us a clear message and our customer service team will reply as soon as possible.
Get in Touch
How to Reach Us
For customer service, please email ECCO at:
Our usual response time is 24–48 hours.
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
Message Details
What to Include
To help us review your request quickly, please include the most relevant details in your message. This helps the ECCO support team understand what happened and respond with the right next step.
- Your full name and the email address used at checkout.
- Your order number, if your question is about a recent purchase.
- The product name, size, color, or style details, if available.
- A short description of what you need help with.
- Photos, if your question involves a product issue or incorrect item.
Contact Form Note
Use the contact form on this page if available, or email us directly at [email protected]. Please avoid sending multiple messages about the same request, as that may slow down review time.
Support Topics
How We Can Help
Choose the topic that best matches your question so we can direct your message properly.
Order Support
Contact us if you need help checking an order, updating order details, confirming purchase information, or asking about an item you recently bought from ECCO.
Shipping Support
Reach out if you have a shipping question, need help understanding delivery updates, or want to ask about the status of an order shipment.
Returns & Exchanges
Email us if you need help with a return or exchange request. Include your order number and product details so we can review your message more efficiently.
Product Questions
Ask us about ECCO product details, sizing, fit, color, materials, style options, or general product information before or after placing an order.
Account Help
Contact us for help with account access, customer information, or questions related to using your ECCO shopping account.
General Questions
If your question does not fit one of the topics above, send us a message with as much detail as possible and we will help route your request.
Privacy
Your Information
Please only share information needed to help us review your request. Details such as your name, email address, order number, and product information may be used to respond to your customer service message.
Do not include sensitive payment information, full card numbers, passwords, or unnecessary personal details in your message.
We’re Here to Help
Thank You for Contacting ECCO
Whether you need help with an order, a shipping update, a return or exchange, a product question, or account support, we appreciate your message. Email us at [email protected] and our team will get back to you within 24–48 hours.
