Overview

About This Policy

ECCO respects customer privacy and aims to handle personal information responsibly. This policy describes the types of information we may collect, why we use it, how it may be shared with service providers, and the choices customers may have regarding their information.

By using this website or providing information to ECCO, you acknowledge that your information may be handled as described in this Privacy Policy and any other store policies that apply to your order or website use.

Information

Information We Collect

ECCO may collect information that you provide directly, information related to your order, and limited technical information generated when you use the website.

• Contact details, such as name, email address, shipping address, and billing address.
• Order details, such as products purchased, size, color, quantity, order number, delivery information, and return or exchange details.
• Account information, if account features are available and you choose to create or use an account.
• Customer support information, such as messages, questions, photos, order concerns, and other details you choose to send us.
• Marketing preferences, such as email subscription status and communication choices.
• Technical and usage information, such as browser type, device information, pages viewed, approximate interaction data, cookies, and similar tracking information.

Use of Data

How We Use Information

ECCO uses customer information to operate the online store, process orders, provide support, improve the shopping experience, and communicate with customers.

• To process, confirm, ship, track, return, exchange, or refund orders.
• To communicate about purchases, account activity, customer service requests, and policy updates.
• To respond to product questions, order issues, delivery concerns, return requests, and other support messages.
• To help prevent fraud, unauthorized transactions, misuse, security incidents, or policy violations.
• To improve website functionality, product presentation, customer experience, and store operations.
• To send email marketing messages when you have subscribed or otherwise agreed to receive them.

Orders

Order Processing

When you place an order with ECCO, we use the information provided at checkout to confirm the purchase, prepare the order, arrange delivery, provide order updates, support returns or exchanges, and respond to related customer service questions.

Order-related information may include your name, email address, shipping details, billing details, products purchased, transaction status, and customer support history related to that order.

Payments

Payment Information

Cookies

Cookies and Analytics

ECCO uses cookies and similar technologies to support website functionality, remember preferences, understand website activity, improve store performance, and help measure how visitors interact with the website.

Cookies may collect information such as device type, browser type, pages viewed, session activity, referral information, and general interaction patterns. Analytics tracking may help us understand which pages are useful, how customers navigate the store, and where website improvements may be needed.

• Essential cookies help the website function properly.
• Preference cookies may remember selected settings or shopping activity.
• Analytics cookies help measure website performance and visitor interaction.
• Marketing-related cookies may help support relevant email or advertising activity where applicable.

Email

Email Marketing

ECCO may send email marketing messages if you subscribe, opt in, or otherwise agree to receive promotional communications. These messages may include product updates, store news, offers, or other shopping-related information.

You can unsubscribe from marketing emails by using the unsubscribe option included in marketing messages or by contacting customer support.

Even if you unsubscribe from marketing emails, ECCO may still send non-marketing messages related to orders, payments, shipping, returns, exchanges, account activity, or customer support.

Sharing

Service Providers

ECCO may share information with service providers that help operate the online store and support customer orders. These providers may assist with website hosting, checkout, payment processing, fraud prevention, shipping support, email communications, analytics, customer service, and related business functions.

Service providers are expected to use customer information only as needed to perform services for ECCO or as otherwise permitted by their own terms and privacy practices.

• Payment processing through PayPal, Stripe, and credit card payment options.
• Order management, fulfillment, shipping, return, and delivery-related services.
• Email communication and customer support tools.
• Website performance, security, cookies, and analytics tools.

Security

Data Security

ECCO uses reasonable administrative, technical, and organizational measures intended to help protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No website, online store, payment method, or electronic storage system can be guaranteed to be completely secure. Customers should use strong passwords where account features are available and avoid sending sensitive payment information through email.

Retention

Data Retention

ECCO keeps personal information for as long as needed to provide store services, process orders, manage returns or exchanges, respond to customer support requests, maintain business records, prevent fraud, resolve disputes, and comply with applicable obligations.

When information is no longer needed, ECCO may delete, anonymize, or securely retain it according to operational needs and applicable requirements.

Your Choices

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or withdrawal of consent where applicable.

You may also request to update customer information, unsubscribe from marketing emails, or ask questions about how ECCO handles your information.

Children

Children’s Privacy

ECCO is not intended for children to use without appropriate permission from a parent or guardian. We do not knowingly request personal information from children for direct account or purchase activity.

If you believe a child has provided personal information to ECCO without appropriate permission, please contact us so we can review the request.

Global Access

International Users

Customers may access ECCO from different locations. When you use the website, place an order, or contact support, your information may be processed by service providers or systems that support store operations, payments, shipping, communications, analytics, and customer service.

Privacy rights and requirements may vary depending on your location. If you have a location-specific privacy question, contact us and we will review your request.

Updates

Policy Updates

ECCO may update this Privacy Policy from time to time to reflect changes in store operations, website features, payment options, marketing practices, privacy requirements, or service provider activity.

When updates are made, the revised policy will be posted on this page with an updated “Last updated” date. Continued use of the website after an updated policy is posted means the updated policy applies going forward.

Contact

Contact Information

If you have questions about this Privacy Policy, customer information, email marketing, cookies, analytics, payment information, or privacy rights, please contact ECCO customer support.

Email: [email protected]

To help us respond efficiently, include your name, order number if applicable, the email address used at checkout, and a clear description of your privacy question or request.